Returns
We want you to feel confident when shopping with Mavie Studio. If you change your mind, you may request a return within 14 days of receiving your order.
Return Window
After requesting a return, you have 14 days to send the item back. Please contact us before returning any item so we can provide the correct return instructions.
Item Condition
Returned items must be unused, undamaged, and in their original condition. Items that show signs of wear, damage, or misuse may not be eligible for a full refund.
Return Shipping
For change-of-mind returns, customers may be responsible for return shipping costs. If your item arrives faulty, damaged, or incorrect, please contact us so we can review the issue and advise the best solution.
Refunds
Refunds are processed within 14 days after we receive the returned item or valid proof of return. Refunds are issued to the original payment method.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number, clear photos, and a brief description of the issue.